TERMS & CONDITIONS
Please read these terms carefully before booking any detailing, car wash, or maintenance services with Car Wash Pro.
1. Introduction & Acceptance
Welcome to Car Wash Pro ("we", "us", "our"). These Terms & Conditions govern your access to and use of the Car Wash Pro website, mobile applications, marketplace services, and on-demand vehicle care offerings.
By registering an account, booking a car wash or detailing service, or browsing our platform, you confirm that you are at least 18 years old and possess the legal authority to enter into this binding agreement.
2. Services & Mobile Care Policy
Car Wash Pro provides premium on-demand vehicle care, including eco-friendly exterior washes, interior detailing, engine bay cleaning, ceramic coating, polishing, and vehicle maintenance services.
- >Mobile Delivery: Services requested at your home, office, or selected location require safe, lawful, and accessible parking space.
- >Water & Power Supply: Mobile detailing units carry equipment, but reasonable access to a standard electrical outlet or water hookup may be requested for heavy restoration.
- >Severe Weather: Severe rain or extreme weather conditions may necessitate rescheduling your appointment for technician and vehicle safety.
3. Bookings, Rescheduling & Cancellation
Free Cancellation Window
Cancel or reschedule up to 2 hours before your scheduled appointment with zero cancellation fees.
Late Cancellation / No-Show
Cancellations under 2 hours or failure to provide vehicle access upon technician arrival may incur a partial nominal dispatch fee.
4. Pricing & Payment Terms
All service prices, package tiers, and add-on rates are clearly displayed during checkout. Prices are inclusive of applicable taxes unless specified otherwise.
Payments are processed securely via certified gateways (UPI, Credit/Debit Cards, Net Banking, Wallets). Your credentials are encrypted and never stored directly on our servers.
5. Customer Responsibilities & Vehicle Access
- >Remove all personal valuables, cash, electronics, and fragile items from the vehicle prior to technician arrival.
- >Ensure key/fob access is provided promptly at the confirmed booking window.
- >Inform the technician of pre-existing paint defects, cracks, or fragile modifications.
6. Service Provider Network & Marketplace
Car Wash Pro connects vehicle owners with certified, background-checked detailing specialists and authorized workshop partners. All partners adhere to rigorous quality benchmarks established by Car Wash Pro.
7. Limitation of Liability & Claims
In the rare event of accidental vehicle damage caused directly by technician negligence during service, claims must be logged within 24 hours at support@carwashpro.com with clear photos.
Pre-existing paint degradation, rust spots, or previous bodywork damage are excluded from liability compensation.
8. Intellectual Property
All branding assets, software code, design layouts, graphics, and content on Car Wash Pro belong exclusively to Car Wash Pro and may not be reproduced without written permission.
9. Privacy & Data Protection
Your privacy is governed by our dedicated Privacy Policy, which details how your information, location, and vehicle data are collected and safeguarded.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
11. Contact & Customer Care
For inquiries or assistance regarding our terms and service policies, our support team is available 6 days a week.